How We Are Combating COVID-19
Travel With Confidence
Now more than ever, we recognize the importance of providing a completely clean facility. At Borealis Basecamp, we believe in giving every guest a clean and safe experience for a worry free vacation. Our hotel is well suited to modern travelling, and we are proud to offer new services to guarantee a secure vacation.
Now offering contactless check in, extended private shuttle services, and room service dining for a safe experience
For the safety of our employees and other guests, we recommend all guests wear cloth face coverings while outside their rooms. Cloth face coverings are available at the front desk at no charge.
We understand that booking for a trip in the future can be uncertain. While our regular cancellation policy is in place, we have modified our reservation policy to provide more flexibility in the face of COVID-19. We are now allowing for penalty free re scheduling if you have any concerns about travelling. We can transfer any existing reservation to a lodging credit that is good for one year after the original reservation. To make use of our updated re scheduling policy, call us at 907-885-2845 or email us at email@example.com and we can place your reservation ‘on hold’ until you are ready to re book.
This policy is good for change of date up until two weeks prior to arrival, changed government mandates within the two week window, or for positive COVID19 Test results up until day of check in.
The State of Alaska as of August 11th is requiring that non-resident travellers complete a COVID test within 72 hours prior to their travel. Several guests have had great success with Pixel or Everylywell mail in tests. This test is mailed to your location, you register and conduct the test yourself, and return the test in a prepaid shipper. Test results are normally available within 2-3 days and the cost is billed to your insurance carrier. (We are not endorsing this product, simply passing along helpful information.)
We are working hard to ensure a clean facility for all of our guests. During your flights and trip in Alaska, we recommend all guests follow CDC guidelines for their own safety. Guests are recommended to wash their hands frequently and for 20 seconds at a time, wear cloth face coverings, and maintain safe social distancing practices.
We will work with any guest evidencing symptoms to follow State and CDC guidelines.
Contact-less check in is now available for arrival at Borealis Basecamp. Park and enter your room independently, and make sure to read the introduction notebook in your room for information on how your heat and water system work in your igloo!
In room dining is available for breakfast, lunch, and dinner. Our front desk can deliver your meals to you in your room or you can choose to dine in our restaurant while maintaining a safe six feet away from any other tables. We do not allow any more than 20 people in our main lodge at a time and our serving staff will seat you at a table that is a safe distance away from other travelers.
We are proud to offer expanded private shuttle options. Contact our reservations staff to book a private shuttle from Fairbanks to Borealis Basecamp, or take advantage of one of our regularly timed shuttles and safely travel six feet away from any other guests.
At Borealis Basecamp, we maintain strict pre-shift screening to ensure the health and safety of our employees. All staff members are required to wear cloth face coverings while on shift, and we train our staff on social distancing protocols to offer a secure working environment.
Our Facility Maintenance
We provide hand sanitizer at the front desk at all times, as well as hand washing sinks in the main lodge and each room. We recommend our guests wash their hands frequently and make use of hand sanitizer while on site.
In addition, we sanitize our main lodge hourly using Lysol aerosol spray and disinfectant on all touch point surfaces. This includes thoroughly sanitizing all door knobs, table tops, chairs, soap dispensers, counter tops, and glass in the building.
Our housekeepers have been trained on cleaning rooms in line with CDC guidelines. This means our staff wears disposable gloves that are changed between room cleaning, we clean surfaces using soap and water and then disinfectant, laundering all bed coverings and pillow coverings, and our staff wears face coverings while on shift.