How We Are Combating COVID-19

Travel With Confidence

Now more than ever, we recognize the importance of providing a completely clean facility. At Borealis Basecamp, we believe in giving every guest a clean and safe experience for a worry free vacation. Our hotel is well suited to modern travelling, and we are proud to offer new services to guarantee a secure vacation.

Now offering contactless check in, extended private shuttle services, and room service dining for a safe experience

For the safety of our employees and other guests, we recommend all guests wear cloth face coverings while outside their rooms. Cloth face coverings are available at the front desk at no charge.

Cancellation Policy

We understand that booking for a trip in the future can be uncertain. While our regular cancellation policy is in place, we have modified our reservation policy to provide more flexibility in the face of COVID-19. We are now allowing for penalty free re scheduling if you have any concerns about travelling. We can transfer any existing reservation to a lodging credit that is good for one year after the original reservation. To make use of our updated re scheduling policy, call us at 907-885-2845 or email us at reservations@borealisbasecamp.net and we can place your reservation ‘on hold’ until you are ready to re book.

Checking In

Contact-less check in is now available for arrival at Borealis Basecamp. Park and enter your room independently, and make sure to read the introduction notebook in your room for information on how your heat and water system work in your igloo!

Dining

In room dining is available for breakfast, lunch, and dinner. Our front desk can deliver your meals to you in your room or you can choose to dine in our restaurant while maintaining a safe six feet away from any other tables. We do not allow any more than 20 people in our main lodge at a time and our serving staff will seat you at a table that is a safe distance away from other travelers.

Transportation

We are proud to offer expanded private shuttle options. Contact our reservations staff to book a private shuttle from Fairbanks to Borealis Basecamp, or take advantage of one of our regularly timed shuttles and safely travel six feet away from any other guests.

Employee Safety

At Borealis Basecamp, we maintain strict pre-shift screening to ensure the health and safety of our employees. All staff members are required to wear cloth face coverings while on shift, and we train our staff on social distancing protocols to offer a secure working environment.

Our Facility Maintenance

We provide hand sanitizer at the front desk at all times, as well as hand washing sinks in the main lodge and each room. We recommend our guests wash their hands frequently and make use of hand sanitizer while on site.

In addition, we sanitize our main lodge hourly using Lysol aerosol spray and disinfectant on all touch point surfaces. This includes thoroughly sanitizing all door knobs, table tops, chairs, soap dispensers, counter tops, and glass in the building.

Our housekeepers have been trained on cleaning rooms in line with CDC guidelines. This means our staff wears disposable gloves that are changed between room cleaning, we clean surfaces using soap and water and then disinfectant, laundering all bed coverings and pillow coverings, and our staff wears face coverings while on shift.

Travelling Recommendations

We are working hard to ensure a clean facility for all of our guests. During your flights and trip in Alaska, we recommend all guests follow CDC guidelines for their own safety. Guests are recommended to wash their hands frequently and for 20 seconds at a time, wear cloth face coverings, and maintain safe social distancing practices.

Any guests exhibiting a fever or flu-like symptoms will be asked to leave.